1) Scope
This Privacy Policy explains how TechnoDox (“we”, “us”) handles personal information when you visit our website, contact us, request a quote, enroll in training, or use any of our services (repairs, networking, hosting, security systems, software development).
2) Information We Collect
Depending on how you interact with us, we may collect:
- Contact details (name, phone, email, company, location) when you submit forms or request support.
- Service details you provide (device type, issue descriptions, network requirements, hosting/domain preferences).
- Training details (course selection, attendance info) for ICDL classes.
- Usage data (pages visited, approximate device/browser info) to improve site performance.
- Communications (messages, emails, call notes) for customer support and recordkeeping.
3) How We Use Information
- To respond to inquiries, provide quotes, and deliver requested services.
- To schedule visits, repairs, installations, or training sessions.
- To improve our website, services, and customer experience.
- To send service updates (e.g., quote status, job progress) where relevant.
- To comply with legal obligations and prevent fraud/abuse.
6) Security
We implement reasonable technical and organizational safeguards to protect your information. However, no system is 100% secure. If you suspect unauthorized access, contact us immediately.
7) Data Retention
We retain personal information only as long as necessary for the purposes described above, including service history, customer support, and legal/compliance needs.
8) Your Rights
You may request to:
- Access or update your information
- Delete certain data (where legally permissible)
- Object to certain processing
9) Contact
For privacy questions, contact TechnoDox via the Contact page.